Started From Plateau Mont-Royal
With 3 Clients in 2018
Today, we support over 500 SMEs in Quebec and France. But in the beginning, it was just Karim, his laptop, and sleepless nights answering calls from his first clients.
Contact Us
Our Mission and Values
We help Quebec and French SMEs thrive by offering them impeccable customer relationships adapted to their specific needs.
Operational Excellence
We aim for perfection in every customer interaction
Authentic Communication
Our agents speak like your customers, with your tone and style
Total Confidentiality
GDPR, Law 25 and strictest security standards respected
Measurable Results
Clear KPIs to track real impact on your business
Continuous Innovation
Modern tools and regular updates
Human Approach
We treat your customers as if they were ours
2018
Founded in Montreal
512
Active SMEs
98%
Renew
6
French Accents
Our Evolution
From humble beginnings to recognized leader, our journey is guided by a single obsession: offering the best possible service to every SME we support.
Foundation in Montreal
With 3 clients and a vision: offer SMEs the same service as large enterprises
First Voice AI
Launch of Sophie, our first Quebec voice AI agent
French Expansion
Opening our services to French SMEs with cultural adaptation
Complete CRM Integration
Native connection with SuiteCRM and other major platforms
Our Methodology
How we ensure your success, step by step
In-Depth Analysis
We study your business, your customers and your specific challenges
Total Customization
Scripts, tone and approach 100% adapted to your identity
Specialized Training
Our agents are trained on your sector and your processes
Launch & Optimization
Rapid deployment followed by continuous optimization based on data
Our Technological Edge
Innovation that makes the difference for your SME
Advanced Voice AI
Sophie understands context, accents and cultural nuances
Simple Integrations
Direct connection with your tools: CRM, calendars, help desks
Real-time Analytics
Custom dashboards to track your performance
Solid Security
End-to-end encryption and compliance with current standards
Redundant Infrastructure
99.9% availability with geo-distributed backups
Mobile First
iOS/Android apps to manage your service wherever you are
Impact On Your Business
Concrete results our clients measure every day
Frequently Asked Questions
What makes Smart Hotline different from other call centers?
We specialize in Quebec and French SMEs with native French-speaking agents who understand local accents and cultural nuances. Our agents are trained specifically for your industry, not generic scripts.
How quickly can you start handling our calls?
Most clients are operational within 5-10 business days. This includes agent training, script customization, and CRM integration. For urgent needs, we can expedite the process.
Do you offer contracts or is it month-to-month?
We offer flexible terms. Start with a 2-week trial, then choose from weekly packages (20h, 40h, 80h, 120h). No long-term lock-in required - we earn your business every month.
How do you ensure data security and privacy?
We comply with GDPR, Quebec's Law 25, and use end-to-end encryption. All calls are recorded securely, and access is strictly controlled. We sign confidentiality agreements with every client.
Ready to write your success story?
Like our 500+ partner SMEs, discover what exceptional customer relationships can do for your business.
Start Your Transformation